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Posts: 1
Registered: ‎11-02-2020

No way to get into contact with a manager

I been have this issue and getting the run around with customer service, there is never a manager on and barley any supervisors to speak to. I been hung up on dozen of times when being transferred and given the run around. I got blamed for Best Buy faults and practices got 2 case numbers and apparently employees love to say they are leaving notes and they don’t. The Supervisor I spoke to today gave me a case number tried to transfer me to an sales manager and they don’t apparently have those either. Throughout all of my hours of conversations with employees and supervisors they have determined I need a manager to fix my account with Best Buy.

Please provide assistance, all I wanted to do is order a tv... life shouldn’t be this difficult I can’t even order anything from Best Buy online it’s been about 17 days since I tried to make my order. I thought companies are happy to take their customers money.
Posts: 1,852
Topics: 92
Kudos: 299
Solutions: 99
Registered: ‎11-23-2018

Re: No way to get into contact with a manager

Hi, Deezphone, and welcome to our online community!
Thank you for contacting us on our forum. I hate to hear you've had difficulties getting assistance with an issue you may be facing and have been given the runaround. We here on the social media team are located in our corporate offices and should be equipped to handle what's going on with a purchase or service. We'd love the opportunity to try and assist you through this, but do recommend calling our customer service line for support via phone at (888) BEST BUY or (888) 237-8289.
Please send me a private message including your full name, email, phone number, and what's going on so I can begin assisting and formally documenting your experience in our system. You can find the blue option to message me to the right of my name below.
All the best,

Allison|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or