04-04-2020 10:55 PM
04-15-2020 09:00 AM
We wanted to take a moment to send you over a post we’ve recently made which may answer your question.
If after reading you still need assistance, please follow the steps found in the link below.
04-15-2020 05:12 PM
04-16-2020 04:08 PM
Hello there, JGriffin1113,
Thank you for posting again with an update. As mentioned by Faith in her linked post, we’re experiencing heavier than normal traffic lately, so it’s taking longer than we would like to speak those who still need assistance. I’d love to look closer into your situation to see what may be happening.
To make sure that I’m fully understanding, it sounds like your pre-order cancelled prior to fulfillment. Is this correct? If so, did you place the order originally using a credit card? While Best Buy does complete an authorization check to ensure that funds are available, when someone wants to pay with a credit card for an online pre-order, we don’t actually charge that card until fulfillment. Customers may see an initial authorization hold from their credit card company, but with pre-orders, it should typically drop within a few business days. If your order cancelled after that authorization dropped and before it was charged at the time of fulfillment, no further modification on your credit card account available balance would be necessary once the order had cancelled. See more about cancelling Best Buy orders here.
With all of this said, if you used a different form of payment or I’m misunderstanding the situation, I will need to review your order details to best advise going forward. To get started with a review, I’ll need your full name, phone number, email address, and order number. Keep those details secure by using the “Private Message” option in my signature below this post.