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New Member
Posts: 2
Registered: ‎04-04-2020

No refund

I had pre purchased the Star Wars 4K box set. But a little over a week ago the order was cancelled before it was shipped. It said that I would get a refund in about a week but I still have not received one. The purchase was taken off of my cards history but I have still not received the money back on to my card. Also when I look at the cancelled purchase online it says $0.00 under the cost so it seems like the refund should have been processed but I still have not gotten my money back. Could I please get help with this?
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Posts: 874
Topics: 36
Kudos: 76
Solutions: 84
Registered: ‎10-19-2017

Re: No refund

Hello, @JGriffin1113

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎04-04-2020

Re: No refund

There’s still no posts that say anything about not getting a refund. I have been waiting weeks to get the money back from my cancelled order and have still not gotten anything back. How can I get my money back?
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Posts: 2,427
Topics: 102
Kudos: 242
Solutions: 114
Registered: ‎10-19-2017

Re: No refund

Hello there, JGriffin1113,

 

Thank you for posting again with an update. As mentioned by Faith in her linked post, we’re experiencing heavier than normal traffic lately, so it’s taking longer than we would like to speak those who still need assistance. I’d love to look closer into your situation to see what may be happening.

 

To make sure that I’m fully understanding, it sounds like your pre-order cancelled prior to fulfillment. Is this correct? If so, did you place the order originally using a credit card? While Best Buy does complete an authorization check to ensure that funds are available, when someone wants to pay with a credit card for an online pre-order, we don’t actually charge that card until fulfillment. Customers may see an initial authorization hold from their credit card company, but with pre-orders, it should typically drop within a few business days. If your order cancelled after that authorization dropped and before it was charged at the time of fulfillment, no further modification on your credit card account available balance would be necessary once the order had cancelled. See more about cancelling Best Buy orders here.

 

With all of this said, if you used a different form of payment or I’m misunderstanding the situation, I will need to review your order details to best advise going forward. To get started with a review, I’ll need your full name, phone number, email address, and order number. Keep those details secure by using the “Private Message” option in my signature below this post.

 

Thanks,

Kayla|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!