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Posts: 5
Registered: ‎11-16-2019
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No refund to my gift card, please help

Hello, I placed a order on bestbuy.com 3 days ago with gift card, but after few minutes I got a email that my order got canceled because of the item is no longer available. But no refund back to my gift card. I made 3 calls through 3 days to the bestbuy support number, they all promised me it will be refunded in 24 hours. But there are many people on the support fourm didn't get a refund for over a month, please help

New Member
Posts: 5
Registered: ‎11-16-2019

Re: No refund to my gift card, please help

I have waited for a week since my order got canceled, still no refund to my gift card. throughout the time period I made 4 phone calls, 3 live chat o bestbuy customer support ,two people primised me refund with in next 24 hours, 1 person says 24-48 hours, and 1 person says 3-5 days, and one says 15 days. also sent 6 private message to the social media specialist, not a single response.

today I contacted FTC since theres no reachable help from best buy. If you are one of the social media specialist, please solve the issue. thank you.

Posts: 348
Topics: 7
Kudos: 56
Solutions: 18
Registered: ‎11-23-2018

Re: No refund to my gift card, please help

Hi there, The132,

 

Thanks for taking the time out of your day to join our community here. First, please know that posting multiple times, and sending multiple messages does not move your post to the front of the line. We reply to post in the order they are received, so this actually causes you to have a longer wait time in most cases. Additionally, this behavior can be considered spamming in nature, and can result in being banned from the Best Buy Forums.

 

With that said, I’d be happy to look into this for you if you are still seeking support, as the funds should have become available by now. Please feel free to send me a private message by clicking on the blue box in my signature below. There, you would need to provide your full name, email, phone number, order number, and gift card number. DO NOT include the gift card PIN.

 

Kindly,

Quinton|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎11-16-2019

Re: No refund to my gift card, please help

Just a quick update, after I private messaged, they helped me restored my gift card balance, thank you!