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New Member
Posts: 2
Registered: ‎01-08-2021

No refund after more than 2 months

I have two orders back in November that were never delivered. I reached out to customer support and they confirmed that the packages were lost and I will be refunded. Since then I have reached out to customer support many times because I never received any refund. I was told “in 1 or 2 days” “within 7 days” “within 1 billing cycle” and I waited patiently. But still no refund as of today. I ordered in November and it was inconvenient enough that the orders were not delivered, on top of that, it’s almost February and I still haven’t got any refund, plus all the time I wasted on trying to get the issue resolved including typing this. I hope you can resolve my issue otherwise I’ll have to copy paste this and file a complaint on BBB.
Posts: 705
Topics: 31
Kudos: 137
Solutions: 50
Registered: ‎02-08-2019

Re: No refund after more than 2 months

Hey, VPOTUS,

 

Thanks for reaching out to us on the Forums! That is definitely a long time to be waiting for your package to arrive or your refund to post, and I can understand your frustration with this completely. We aim for better service than this, and I apologize for any inconvenience.

 

I would like to take a closer look into your orders and see what I can do to help out here. Please send us a private message with your full name, email, phone number, and order numbers and I can get started right away.

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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