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Posts: 1
Registered: ‎03-27-2019

No order confirmation

I ordered a refurbished Samsung s5 neo on bestbuy as a guest. Did not receive an order confirmation via email and i just see a pending transaction on my credit card. Is this common practice? A glitch? Have i been scammed? I did notice that the seller was a third party affiliated with best buy. If they are allowed to sell on, some quality control would be nice.
Posts: 7,132
Topics: 115
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Solutions: 393
Registered: ‎12-23-2016

Re: No order confirmation

[ Edited ]

Hi, Upsetcusto,


Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. Not getting an order confirmation can be scary.


We no longer offer third party sales on our US-based web site, but we do in Canada. Did you place your order at If so, you’d want to reach out to a support team there, as we are set up to assist customers from our US-based site.


You can reach out to them here, or at (866) BESTBUY or (866) 237-8289. I think calling would be the best solution for you,a s we can likely look that order up with your name, email address, and phone number.


If you have any questions, please let me know.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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