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Posts: 5
Registered: ‎07-30-2016

No order confirmation and no info on the order whatsoever

I ordered $100 itune gift card deliver through email on bestbuy.com. I got no confirmation email and no order information on my account. Will by order go through or not? Will my card be charge even if my order did not process?

Posts: 1,923
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Registered: ‎07-06-2009

Re: No order confirmation and no info on the order whatsoever

Hi, AndyNguyen,

 

Thanks for reaching out to us regarding your recent order. That's quite the purchase, and not getting the emails about it certainly is not what we'd expect. 

 

Have you received the emails since you initially posted? If not, I'd be happy to take a look into what may have happened. Feel free to send me a private message with your name, phone number, email address, and the order number if one displayed for you. To send the private message, simply click the button in my signature below. 

 

Sincerely,

Melissa|Senior Social Media Specialist | Best Buy® Corporate
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