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Posts: 1
Registered: ‎03-30-2021

No item in package

Hello it said that my item had arrived today and all it is a package with the order number but no item inside the package for my airpods charing case.I did not pay $70 for nothing i need help as urgent as possible.

Posts: 2,849
Topics: 35
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Registered: ‎10-19-2017

Re: No item in package

Hello, ashley323,


Welcome to the forums!


I appreciate you taking the time to join, and write us regarding your order. Online shopping is meant to be convenient and simple. I understand where you’re coming from, as it’s never pleasant to find out an order has been delayed, or not shown up after showing delivered. I would be reaching out to someone as well, if this were happening to me.


Have you been able to reach out to UPS regarding your package? Per our Shipping Times and Cost section online it specifies the Title to Products, meaning you will need to address the missing package with UPS. They can advise you of the details from when the package was delivered. 


Once you contact them, please private message me and let me know what they say, along with your order number, full name, phone number, and e-mail address connected to your account. To send it, click on the blue “Private Message” button next to my signature.



Deysha|Social Media Specialist | Best Buy® Corporate
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