01-16-2021 06:09 PM
Solved! Go to Solution.
01-23-2021 01:40 PM
Good afternoon, Usnavynuc,
Thank you for taking the time to reach out to us here on our community forums and letting us know about your recent experience with this order. I know that a computer is a big purchase and I would want to make sure I received the right one if I was in your shoes.
It sounds like you've been able to get this return process started, is that correct? Is there anything that I can assist you with at this time? Please let me know, I would be happy to see how I may be able to help.
01-23-2021 01:49 PM
01-23-2021 01:56 PM
I see, Usnavynuc,
In the event you receive the wrong product, we are happy to work with your on a replacement as long as you are within our Return & Exchange Promise.
I appreciate you providing your feedback about this process so we can continue to improve the customer service experience in the future. Please let me know if I can do anything to assist you at this time!
01-25-2021 08:09 AM