BestBuy.com

[Mikeesp]

Hello, I wanted to reach out as I am having issues with bestuy.com. I have ordered 2 items over the last month and noticed I have not recieved any order confirmations, pick up confirmations or cancellation notices. My order and purchase history is blank online. I went to check my credit card and noticed my order from october 15 had be cancelled. I called over the phone and was told they would create a case number to resolve the online issues, case #: {removed per forum guidelines}. But they would not address that the technology issues caused this cancellation. I find this unfair as I was not given a chance to pick up this order on time and now the price of the item is much higher. I have purchased several item in past online from best buy and am upset that they would not work with me on this.

Thank you,

-Michael

[Allison-BBY Social Media Specialist]

Hey, Michael!

Thanks for joining our online community and posting on our forum. I hate to hear about the issues you've encountered with your cancelled order and account. We would hate for you to miss out on future purchases and deals, so I'm happy to do what I can to help.

Have you been able to place orders since your post here? If you could follow up with me through private message I'd like the chance to look into this further. Please also include your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

Regards,

[Mikeesp]

Thanking you for responding however it took too long to get assistance. I have ordered the item from some where else.

[hockeycanuckjc Community Veteran]

Your post was made on the 19th. Today is the 4th. Did you receive the message from the mods ?