11-27-2019 11:42 AM
Welcome to the Best Buy Forums!
I appreciate you taking the time to write us regarding your order. I have done this myself, and understand where you’re coming from. I’m here to help where I can.
In order to better assist you, I am going to need some more details from you. Will you please send me a private message with your full name, phone number, and e-mail? To send it, click on the blue button next to my signature. I look forward to hearing from you.