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Posts: 1
Registered: ‎03-11-2019

No confirmation email with guest checkout

I bought an item online to be delivered to my home and after i checked out i never recieved a email with my confirmation.  After severeal attempts of trying to find any evidence of my package the only thing i came up with was the money you took from my account.  this is nothing less than shady business practice and will be reported to every outlet im aware of. I would like and order confirmation number immediatly so i know you have not just blatantly stolen my money.

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Posts: 1,744
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Registered: ‎10-19-2017

Re: No confirmation email with guest checkout

[ Edited ]

Hey there, Springo9,

 

Thanks for reaching out to us on the Best Buy forum! I’m sorry to hear that you didn’t receive a confirmation email when you placed your online order. Sometimes, emails from us may go to your spam, junk, or promotional folder instead of your normal inbox. I would advise that if you haven’t seen that email, to please double check those areas.

 

If you’re still not seeing that email, I would be happy to see what I can do to locate your order number for you. I see that you've already sent a private message to one of the other forum moderators about this situation. As we care deeply about customer privacy, I'll be replying to that message shortly. 

 

Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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Registered: ‎12-04-2018

Re: No confirmation email with guest checkout

This topic has been moved to its own thread under the board BestBuy.com for further review.