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Registered: ‎07-10-2019
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No confirmation e-mail and order isn't showing up in my shopping history

Roughly 20 hours ago I preordered Borderlands 3 super deluxe edition for the Playstation 4 and have yet to receive a confirmation email. I didn't think to save the order number because this has never happened to me in all my years of shopping online, which is definitely a mistake on my end. Any help would be appericated, thank you.

Posts: 2,820
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Registered: ‎09-29-2008

Re: No confirmation e-mail and order isn't showing up in my shopping history

Hi, GKR31, 


Welcome to Best Buy’s online community, and thank you for contacting us with your question!  I’ll be happy to see what I can do about finding your order, but there are a few pieces of additional information I’ll need from you in order to do so.

 

If you could send me a private message with the following information:

 

Your first and last name
Your phone number
Your email address
 

To send me this information privately, be sure to log into the forum and select the Private Message button in my signature.

 

Looking forward to hearing from you,
 

Karina|Social Media Specialist | Best Buy® Corporate
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