05-11-2019 05:20 PM
05-11-2019 05:50 PM
Welcome to the Best Buy Community Forums!
I appreciate you taking the time to join and write us about your purchase. I understand where you’re coming from when it comes to gifts being seen or found. It always breaks my heart, even though I typically cannot stand the wait to begin with. I do sincerely apologize however, that this gift came uncovered and a wonderful gift I may add!
Usually there is an option to choose to have the item(s) gift wrapped, which can avoid this type of situation in the future, or even choosing in-store pick up. Regardless, we should be more aware, especially around this time of the year. Please know that I am happy to get this documented at a corporate level and make sure that this issue is heard by leaders above myself. In order for me to do so, please private message me with your order number, full name, phone number, and e-mail address. To send it, click on the blue button next to my signature.
Also, you may contact your local Best Buy store to see if you are able to exchange it for one that is not damaged and more presentable. I truly hope that the receiver is just super excited on Mother’s Day when they get it. Let me know if there is anything else I can assist you with.