BestBuy.com

[Addiedoll12]

I bought a washer from best buy that didn't fit in my home, the delivery man took one look when delivering and said it wouldn't fit, I asked them to cancel my order and they had it cancelled by the end of the day. I was happy with the cancellation process being so quick but the refund process I am very unhappy with. I spent 680$ on this washer . I had one person tell me the refund process is 3-5 days. The order was cancelled February 26th, I called the costumer service yesterday and she told me if it didn't come today to call the store I bought it from, It didn't come. I called the store I bought it from today and was told it could take 7 days and to wait till tomorrow, and if it doesn't come to contact my bank.. long story short I feel like I've been pushed around from person to person and I am starting to get upset. Today is march 5th and I still haven't received my refund and I still don't have a washer.

[Michael-BBY Social Media Specialist]

Hello, Addiedoll12.

Allow me to take a moment to officially welcome you to our Community here on the Forums. Please feel free to browse our different boards and chime in on threads if you would like. If you would like to know about our Forums and what we have to offer here, please see the Welcome/Getting Started thread.

I regret to hear that your laundry needs are on hold as this new washer did not fit. I completely understand how important having a working washer and dryer is. I am also sure you may be feeling quite confused after hearing different answers on what kind of time table you should be expecting for your refund to return. Depending on the form of payment and the bank, the time table may vary.

I would like to look a little closer into this return just to ensure that everything is on the correct track and to try to get you a more accurate time frame. Please feel free to send me a Private Message including your:

• Full name
• Phone number
• Email address

To send me this message, please click the blue “Private Message” button in my signature below. I look forward to hearing from you!

Sincerely,