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New Member
Posts: 2
Registered: ‎12-13-2019

Nightmare order with Best Buy


On Nov 24th I bought a phone with home delivery from They ship the package with

OnTrac stupid people manage to fail my home delivery 4 times.


Day 1, waiting the whole day for a delivery, no-one knocking at the door, no delivery tag on the door, all I can see is a failed delivery attemp3 with the tracking number online. Day 2, failed delivery attempt with a tag on the door, when I was home the whole day, no-one knocking the front door.
Day 3, I put the tag with signature on my door on the night before, for safety. Then again online I get failed delivery attempt, I was home the whole day, the door tag is still hanging at my door.

I call ontrac and schedule a 4th delivery. I wait the whole day at home, and again I get a quiet failed delivery, no-one showed up on the door, no-one picked up the tag with my signature.


I escalated this with OnTrac and Best Buy and asked them to return the package to Best Buy.

When attempting return to Best Buy they lost my package, and Best Buy refuses to give me a refund until the package is received in their facility.


This is FULL BEST BUY RESPONSIBILITY, they chose to use a garbage delivery company (OnTrac has bad review everywhere), so they must take their responsibility. It has been 3 weeks and Best Buy ows me $600

Posts: 5,380
Topics: 171
Kudos: 458
Solutions: 248
Registered: ‎08-21-2017

Re: Nightmare order with Best Buy

Hello, Shelby8,


Welcome to our community forums and thank you for reaching out to us about your order. As someone who does quite a bit of online shopping I can completely understand how frustrating it would be for multiple delivered to not be completed. Have you been able to get assistance with this order? If not, I would be glad to see what options may be available to help. Can you please send me a private message with a few more details? I'll need to confirm your:


Full name

Email address
Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 6
Registered: ‎05-06-2020

Re: Nightmare order with Best Buy

and of course all you get is a useless bot reply on the forum. im so sorry to hear about this nightmare. im on day 3 waiting for my stuff. The estimated delivery date was way off. Ive been stuck at home waiting for my package. Each day i track it, and it says "in route" and each day i am let down. Really disappointed with best buy/ups delivery service.

New Member
Posts: 2
Registered: ‎12-13-2019

Re: Nightmare order with Best Buy

They are not bots actually. The staff was very helpful, but I had to be very patient (probably because it happened around holiday time).

It took a while but the issue is solved.
Be patient, 3 days is not much, I had to wait 3 weeks.
If still nothing, create a new topic and I am sure the staff will get back to you.