BestBuy.com

[Djtp]

I paid $27.98 to have a laptop, necessary for work, delivered. It is now the following day and still no delivery. I tracked it all day and it showed package in CA all day yesterday and I am in Florida. It was clear by 10 pm I was not to get the laptop next day. I would appreciate a refund for my excessive delivery charge. I have tried to call Best Buy but no avail. UPS stated Best Buy chose UPS Saver as a delivery option which means it is not guaranteed by next day. With all of that being said- Best Buy do the right thing and refund my money. 

[Faith-BBY Senior Social Media Specialist]

Hello, @Djtp, 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

If after reading you still need assistance, please follow the steps found in the link below. 

An Update from the Moderators

Best, 

[Djtp]

I read the post available for all generic questions regarding shipping. I would like someone to address my personal concerns! Paying almost $28.00 for next day shipping is unacceptable when the item is not delivered. They was not ONE thing listed stating my shipment may not be delivered on time. I would appreciate Best Buy doingbthw right thong and refunding my money for shipping!

[Faith-BBY Senior Social Media Specialist]

Hey, @Djtp, 

We would be glad to take a look at your request. In order to do so, we would just need you to follow the steps outlined in the link above that include how to send us a private message and what we will need in that private message to assist you. Once we have that, we will review your request in the order your original message was received. 

Thank you for understanding, 

[Djtp]

What link above?

[Faith-BBY Senior Social Media Specialist]

@Djtp,

You can find the hyperlink here: An Update from the Moderators. 

Best,