Add Product

Search Results:

Reply
Highlighted
New Member
Posts: 3
Registered: ‎04-09-2020

Next day delivery not here

I paid $27.98 to have a laptop, necessary for work, delivered. It is now the following day and still no delivery. I tracked it all day and it showed package in CA all day yesterday and I am in Florida. It was clear by 10 pm I was not to get the laptop next day. I would appreciate a refund for my excessive delivery charge. I have tried to call Best Buy but no avail. UPS stated Best Buy chose UPS Saver as a delivery option which means it is not guaranteed by next day. With all of that being said- Best Buy do the right thing and refund my money. 

Highlighted
Posts: 874
Topics: 36
Kudos: 76
Solutions: 84
Registered: ‎10-19-2017

Re: Next day delivery not here

Hello, @Djtp

 

We wanted to take a moment to send you over a post we’ve recently made which may answer your question. 

 

If after reading you still need assistance, please follow the steps found in the link below. 

 

An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎04-09-2020

Re: Next day delivery not here

I read the post available for all generic questions regarding shipping. I would like someone to address my personal concerns! Paying almost $28.00 for next day shipping is unacceptable when the item is not delivered. They was not ONE thing listed stating my shipment may not be delivered on time. I would appreciate Best Buy doingbthw right thong and refunding my money for shipping!
Highlighted
Posts: 874
Topics: 36
Kudos: 76
Solutions: 84
Registered: ‎10-19-2017

Re: Next day delivery not here

Hey, @Djtp

 

We would be glad to take a look at your request. In order to do so, we would just need you to follow the steps outlined in the link above that include how to send us a private message and what we will need in that private message to assist you. Once we have that, we will review your request in the order your original message was received. 

 

Thank you for understanding, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Highlighted
New Member
Posts: 3
Registered: ‎04-09-2020

Re: Next day delivery not here

What link above?
Highlighted
Posts: 874
Topics: 36
Kudos: 76
Solutions: 84
Registered: ‎10-19-2017

Re: Next day delivery not here

@Djtp,

 

You can find the hyperlink here: An Update from the Moderators

 

Best, 

Faith|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!