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New Member
Posts: 1
Registered: ‎11-16-2019

Next day delivery is a lie

I bought a small gadget on Thursday that i need for my car drive this Sunday. Today is Saturday. I selected Next day delivery which should have been Friday. On Friday evening, 7pm, I was informed that FedEx had finally been given the package and would start their delivery which would arrive on Monday.  My rage at that point cannot be expressed nicely. Today I have called FedEx and refused the package. It is of no use to me after I get back from my trip

Posts: 270
Topics: 9
Kudos: 44
Solutions: 18
Registered: ‎02-08-2019

Re: Next day delivery is a lie

Hey there, 

 

Thanks for reaching out about this. I can imagine why this would be infuriating. Thursday to Monday is certainly not next day service, and please know that we strive for better. I'd like to document this and make sure that this next day shipping fail is notated, so that we can continue to be better for our customers. Please send me a private message with your full name, order number, email, and phone number, and I'm happy to help. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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