11-19-2019 03:27 PM
I placed an order yesterday (11/18/19) afternoon with next day delivery. Here it is, 3:30pm the next day, and I haven't even received a shipping confirmation email! I have called and spoke with 3 different people and got 3 different stories. It was supposed to be shipped from my local Best Buy, and apparently it's sitting at one in a totally different state waiting to be picked up from UPS?!?!? If I had known all of this would happen I would have gone to the store and bough it in person!! Guess that is what I get for trusting people like this, gauranteeing next day delivery... what a joke. I just want to know when I'm going to receive my package!
11-21-2019 02:58 PM
Welcome to the Best Buy Community forums. Thanks for getting in touch with us about this. We do our absolute best to make sure our shipping estimates are as accurate as possible.
I'd like to take a look at this order so I can use it to make sure we're working to improve those estimates, and to try to get you an update on when that package will come in. Can you please send me a private message by using the link in my signature below this post? I'll need your name, email address, phone number, and order number.