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New Member
Posts: 5
Registered: ‎01-15-2020

New store credit gift cards

The new store credits are not recognized for online purchases, checking the balance online and over the phone. Instead of 16 digits they now have 18. I need to place an order and should not have to drive 30 minutes into town to do that.
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: New store credit gift cards

Hey, Choas, 

 

Thanks for posting and welcome back! 

 

I completely understand where you're coming from and I wouldn't want to have to drive to my local store either just to be able to use my Store Credit. Luckily, there is a way that you can use this, and it's super easy! At the time of check out, just omit the first two numbers on the card and enter in the remaining 16. This should prompt the system to accept the payment method and then you can proceed with the order. 

 

I hope this helps! Let me know if you run into anything else!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎01-15-2020

Re: New store credit gift cards

I tried that as well, no luck
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Posts: 524
Topics: 30
Kudos: 150
Solutions: 25
Registered: ‎10-03-2017

Re: New store credit gift cards

Hi there, 

 

Hmm, that is odd that it still isn't working after not putting in the first two digits. If you can send me a Private Message with your full name, email address, phone number and Store Credit Number (please don not send the PIN), I can certainly check to make sure that the card is fully active and working properly. To send me a Private Message, you can click on the blue button next to my name in my signature. 

 

Happy to help!

Cameron|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 5
Registered: ‎01-15-2020

Re: New store credit gift cards

Its very active I used it in the store twice, Im going to be back at the store today to order a new printer. I just sucks I gave to go out of my way. I was also informed by a store manager that the every customer has complained they cannot use the new store credits online and cant check the balance unless they come into a store as well. Which Both online and over the phone claim the store credit is invalid.
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Posts: 7,140
Topics: 115
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Registered: ‎12-23-2016

Re: New store credit gift cards

Hi again, Choas,

 

Thanks for the update. 

 

Our offer to look into this still stands. Just send in that private message Cameron requested earlier.

 

Sincerely,

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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