03-25-2021 08:36 PM
03-26-2021 02:58 AM
If this was for shipping, you can always take it back to the store to exchange it for a new one. I'm not sure how that happens as Best Buy does have strict processes in place for selling new items and that if you received a item that looks like it was used, well that would not be following their protocol.
It "happens" sometimes but it's not one of those things where its frequent.
As far as reviews go, I've tried to post my negative reviews on another site for a product that was not fulfilled properly but it too was not posted (The Big A ) is one of those sites. I guess it's within their community and they do require you to contact the seller or vendor first to see if you can resolve it as everyone needs to be happy in this situation.
03-26-2021 05:30 AM
03-26-2021 07:05 AM
They won’t give me a replacement bz they will say high demand item and give your momey back, and what is second chances I can get it while we always have to fight hard to get one.
This is a decision you'll have to make. With items in extremely short supply, a return does not guarantee there will be another immediately available. Online orders do not provide the typical return/exchange process you'll find when you purchase in store. If you are unhappy with an item that was ordered online, you will return it and be provided a full refund.
03-26-2021 08:00 AM
03-26-2021 08:10 AM
Because I am an employee. I'm not part of the moderator team, I work at the local level so I don't have access to look specifically at your situation.
What I stated is directly from here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...
Online orders, even picked up in store, can only be returned. A subsequent purchase would have to be made in order to get another item.
As for the assertion that they can just send a replacement on an item that is in high demand, unfortunately that is not true. Contrary to the internet's common misconceptions, there is not a warehouse "hoarding" these waiting for the next big "drop". When we have a solid/accurate committment on the items coming from the manufacturer, we open them up for purchases on BestBuy.com. Those are immediately shipped out to fulfill those orders.
Again, your options are: 1. If the item is too far damaged or you're unhappy you can return it within your return window and purchase again as the item becomes available or 2. if it is just the packaging that was impacted and you're comfortable with keeping it due to the shortage you should do so.
03-26-2021 09:35 AM
Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that your product arrived in an unsatisfying condition. I can imagine that was quite disappointing, especially given the high demand for this item. As jdogg836 mentioned, an exchange would likely not be possible due to the stock of this item. Please consider returning this item if the product is damaged per our Return & Exchange Promise.
Additionally, I'd be happy to document this feedback and this experience here at the corporate campus. Please send me a private message, utilizing the link my signature below, with your full name, email, phone number, and order number.