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New Member
Posts: 4
Registered: ‎03-25-2021

New item arrived but it’s not

I purchased XFX 6700XT on launch day and just received it yesterday. The cover box outside is fine but the box of the card looks like someone opened it and recklessly sealed it back, I took a picture of it then I opened it and checked inside. The plastic covered the card didn’t have sealed tape as it was suppose to have, a little bit dirt on the card absolutely.
As an Elite Plus membership, I really want to hear a response from Bestbuy because this is the first time I’ve seen it but as an new item that just released, I felt so disappointed. I went to store website to post review and my pictures but it didn’t let me put my review on the site so I look up online and found this forum.
Posts: 9,541
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Registered: ‎11-10-2008

Re: New item arrived but it’s not

If this was for shipping, you can always take it back to the store to exchange it for a new one. I'm not sure how that happens as Best Buy does have strict processes in place for selling new items and that if you received a item that looks like it was used, well that would not be following their protocol.

 

It "happens" sometimes but it's not one of those things where its frequent.

 

As far as reviews go, I've tried to post my negative reviews on another site for a product that was not fulfilled properly but it too was not posted (The Big A ) is one of those sites. I guess it's within their community and they do require you to contact the seller or vendor first to see if you can resolve it as everyone needs to be happy in this situation.

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New Member
Posts: 4
Registered: ‎03-25-2021

Re: New item arrived but it’s not

How can you determine it was shipping issue. They ship double boxes and the box outside is completely fine, I don’t have picture when it was not yet opened bz I hadn’t known the retail box of the card was in that condition, and I had the picture of the second box when it was not yet opened. Also, the plastic cover the card had no seal tape, there was 1 dirty spot as finger print on the card, I had all pics.
They won’t give me a replacement bz they will say high demand item and give your momey back, and what is second chances I can get it while we always have to fight hard to get one.
Anyway thanks for your response
Best Buy Employee
Posts: 2,270
Registered: ‎01-09-2015

Re: New item arrived but it’s not


@Vincent1985 wrote:
They won’t give me a replacement bz they will say high demand item and give your momey back, and what is second chances I can get it while we always have to fight hard to get one.

This is a decision you'll have to make.  With items in extremely short supply, a return does not guarantee there will be another immediately available.  Online orders do not provide the typical return/exchange process you'll find when you purchase in store.  If you are unhappy with an item that was ordered online, you will return it and be provided a full refund.  

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
New Member
Posts: 4
Registered: ‎03-25-2021

Re: New item arrived but it’s not

Why on earth do you have the BB employee tag with your name? If they want to send replacement, they will do even the shortage, and at first I totally understand my situation but. And if I could purchase that item in store, would I go home with the box like that? Zzzzzz anyway thanks
Best Buy Employee
Posts: 2,270
Registered: ‎01-09-2015

Re: New item arrived but it’s not

Because I am an employee.  I'm not part of the moderator team, I work at the local level so I don't have access to look specifically at your situation.  

 

What I stated is directly from here: https://www.bestbuy.com/site/help-topics/return-exchange-policy/pcmcat260800050014.c?id=pcmcat260800...

 

Online orders, even picked up in store, can only be returned.  A subsequent purchase would have to be made in order to get another item.  

 

As for the assertion that they can just send a replacement on an item that is in high demand, unfortunately that is not true.  Contrary to the internet's common misconceptions, there is not a warehouse "hoarding" these waiting for the next big "drop".  When we have a solid/accurate committment on the items coming from the manufacturer, we open them up for purchases on BestBuy.com.  Those are immediately shipped out to fulfill those orders.  

 

Again, your options are:  1. If the item is too far damaged or you're unhappy you can return it within your return window and purchase again as the item becomes available or 2. if it is just the packaging that was impacted and you're comfortable with keeping it due to the shortage you should do so.

I am a Best Buy Employee, but the views that I post are my own and not that of Best Buy.
***Know that I am not able to issue official responses and that my posts are only here to help before an official response is offered by a Best Buy Social Media Specialist***
Posts: 662
Topics: 29
Kudos: 134
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Registered: ‎02-08-2019

Re: New item arrived but it’s not

Hey, Vincent1985,

 

Thanks for reaching out, and welcome to the Best Buy Forums. I'm sorry to hear that your product arrived in an unsatisfying condition. I can imagine that was quite disappointing, especially given the high demand for this item. As jdogg836 mentioned, an exchange would likely not be possible due to the stock of this item. Please consider returning this item if the product is damaged per our Return & Exchange Promise. 

 

Additionally, I'd be happy to document this feedback and this experience here at the corporate campus. Please send me a private message, utilizing the link my signature below, with your full name, email, phone number, and order number. 

 

Best,

 

Meg|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 4
Registered: ‎03-25-2021

Re: New item arrived but it’s not

I’ll send you private message with ìnfos and pictures that I got