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Posts: 1
Registered: ‎03-25-2020

New iPad ordered - stuck on Shipping Initiated

Supposed to arrive today but online shipping updates do not indicate the item has even been picked up from Best Buy by UPS.  Has it actually been shipped?

Posts: 2,467
Topics: 102
Kudos: 223
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Registered: ‎10-19-2017

Re: New iPad ordered - stuck on Shipping Initiated

Good afternoon, jljess01,


Thanks for taking the time to reach out to us here on the Best Buy forum regarding your order fulfillment concerns. Delays are never fun, but I can imagine it would be of particular concern during this time since many of us are home bound and replying more than ever on technology to stay connected.


At this point, a bit of time has passed since you originally posted with us. Are you still in need of assistance with your iPad order? If so, I’d love to take a closer look at what may be happening. To get started, I’ll need you to send me a private message with your full name, phone number, email address, and order number. I look forward to hearing back from you!


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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