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New Member
Posts: 9
Registered: ‎03-25-2013

New Purchase With Price Match Issue

[ Edited ]

Hi. On Monday 3/6 I was looking to purchase FIFA23 for the Nintendo Switch from I noticed had a cheaper price so I went onto chat to pricematch. The agent pricematched the game and emailed me invoice to pay. He also confirmed my shipping address. I payed for the item and thought everything was good.


Later that day I recieved an email with what looked like a store reciept and on it shows I purchased the game at the San Marcos TX store, which I have never been to and is an hour away. At this point I was concerned and chatting with another rep who confirmed my shipping details and said it should ship in a day or so.


It is now 4 days later (3/9) and I have not recived a shipping confirmation. I was wondering if someone could look into this to see if the game is actually shipping?


Thanks for your help.


Edward {removed per forum guidelines}

Posts: 152
Topics: 1
Kudos: 16
Solutions: 10
Registered: ‎11-24-2021

Re: New Purchase With Price Match Issue

Hi, Edward, 


Welcome back to our Best Buy Community Forums! 


I appreciate you taking time out of your day to connect with us on this platform and I can understand your concern. I'd be happy to look into this for you. To get started, please send a private message that includes the following:

  • Full Name
  • Phone Number
  • Email Address
  • Order Number
  • Receipt information


Tina|Senior Social Media Specialist | Best Buy® Corporate
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