BestBuy.com

[teddyc29]

Hi. On Monday 3/6 I was looking to purchase FIFA23 for the Nintendo Switch from BestBuy.com. I noticed Gamestop.com had a cheaper price so I went onto chat to pricematch. The agent pricematched the game and emailed me invoice to pay. He also confirmed my shipping address. I payed for the item and thought everything was good.

Later that day I recieved an email with what looked like a store reciept and on Bestbuy.com it shows I purchased the game at the San Marcos TX store, which I have never been to and is an hour away. At this point I was concerned and chatting with another rep who confirmed my shipping details and said it should ship in a day or so.

It is now 4 days later (3/9) and I have not recived a shipping confirmation. I was wondering if someone could look into this to see if the game is actually shipping?

Thanks for your help.

Edward {removed per forum guidelines}

[TinaB-BBY Social Media Specialist]

Hi, Edward, 

Welcome back to our Best Buy Community Forums! 

I appreciate you taking time out of your day to connect with us on this platform and I can understand your concern. I'd be happy to look into this for you. To get started, please send a private message that includes the following:

• Full Name
• Phone Number
• Email Address
• Order Number
• Receipt information

Sincerely,