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New Member
Posts: 3
Registered: ‎01-20-2019
Accepted Solution

Never received verification code

I've tried a different browser, cleaned my browser data and added BestBuyInfo to my contacts list.


Thank you for your help,
Joe

Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Never received verification code

Enable your cookies

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***
New Member
Posts: 3
Registered: ‎01-20-2019

Re: Never received verification code

Still nothing. I've also tried on my phone with the same results.

 

Thanks for the help

Posts: 6,945
Topics: 137
Kudos: 431
Solutions: 319
Registered: ‎11-30-2015

Re: Never received verification code

Good Morning Joewlzr,

 

Welcome to our community! Thank you for posting to our community to share that you’re having some issues resetting your password for your BestBuy.com purchasing profile. We can understand how could be frustrating.

 

Can you please double check that you don’t have an ad block enabled? Also, when using your mobile device to try to log into your account are you disabling your Wi-Fi and only using your cellular data? We look forward to your reply if those steps don’t resolve the issues you’re having.

 

Respectfully,

Mariah|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎01-20-2019

Re: Never received verification code

I've tried with ad blocker disabled with no results and I just tried off of wifi with no results.

Posts: 1,950
Topics: 21
Kudos: 149
Solutions: 98
Registered: ‎10-19-2017

Re: Never received verification code

Thanks for the update, Joewlzr!

 

Using a VPN can also sometimes cause issues when logging in to your account. Are you possibly connected to a VPN? If not, we can try to change your e-mail address and see if that resolves your issue. If so, be sure to private message me with your full name, phone number, current e-mail address connected to your BestBuy.com account, and the one you want to change it to.

 

To send it, click on the blue button next to my signature.

 

Regards,

Deysha|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
Best Buy Employee
Posts: 131
Registered: ‎12-26-2018

Re: Never received verification code

Am sorry your're still experiencing this issue. You can try creating a new account and then call My Best Buy team to have them merged. I hope this helps pal!

***Please be advised that while I am an employee of Best Buy, I am here on my own time just like yourself. I am here simply to offer insight and information from a regular employee point of view. My comments are my own and not representative of Best Buy Co., Inc. I AM NOT A FORUM MODERATOR; therefore, I cannot look in to order/account information. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you in order to speed up the answer queue for other customers***