BestBuy.com

[ghern1492]

I’ve waited a month since chatting with a text support Best Buy Customer Care Agent about an item lost in shipping and being told that “you will receive refund within one billing cycle” and I’ve still not received or had an update on the status of my order or refund.

[Bryant-BBY · Accepted solution]

Hello, ghern1492

Thank you for reaching out to us on the Best Buy Forums page. I can understand how you are feeling about not getting your refund. I will love to look more into your issue today. Can you please send me a private message with your full name, phone number, and email? 

Thank you,