BestBuy.com

[kim2976]

I ordered a laptop and on the day of delivered, it was canceled by the carrier 'Shipt'.

I asked at the store, it was canceled automatically since the one who delivers didn't show up. 

In chatting service, I changed the order to pick-up but never being ready, so I went to nearby store, the employees in the store said something's wrong and the easiest way would be to cancel and reinitiate the order.

I canceled it there, but the gift card balance was still 0.0, never getting refund, so I wasn't able to proceed.

Now it's been over 72 hours, still no refund in my gift card balance. 

I contacted the chatting service again, he said 7 to 10 business days, but I cannot trust him. There were a lot of cases didn't get the refund over a month. I need help!

[Jack-BBY Social Media Specialist · Accepted solution]

Hi, kim2976,

Thank you for reaching out and welcome to our Forum! Waiting on a refund for this long is not ideal and I too would be looking for an update and some help.

So I can take a closer look into this, can you please send me a private message with your full name, phone number, email and order number.

[kim2976]

I just sent you a private message.

[Jack-BBY Social Media Specialist]

I appreciate the follow up. I have received your private message and will get back to you there in just a moment.