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Posts: 1
Registered: ‎04-27-2022
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Never received refund for gift card

Hello, I tried buying a ryzen cpu a day ago it was canceled to to quantity limit. i ordered again but when i did i got a payment authorization error. i canceled the order and now after checking the gift card balance i have not been refunded almost 290 dollars. i have contacted support first time guy told me i was refunded even though i have 0.00 balance? second lady transfered me to a whole diffrent company, and the last guy told me to wait 24 hours. i know this 24 hours is gonna turn into 24-72 hrs tomorrow and so on. so im here to ask for faster and better help since im trying to buy the cpu while its on sale and im scared i might miss it Smiley Sad



Posts: 174
Topics: 3
Kudos: 31
Solutions: 22
Registered: ‎10-19-2020

Re: Never received refund for gift card

Hi, Nedas!


Thank you for taking the time to reach out to us about this. I'm sorry to hear that you're running into issues with this purchase. As a PC builder myself, I feel your pain about getting the parts on a good sale. Now, I can work with you to make sure the funds go back to the gift card. In a worst case scenario with the sale ending, I can help you place the new order and make sure you get the right price! To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can dive in and get going.


I look forward to hearing back from you!

Caleb H|Social Media Specialist | Best Buy® Corporate
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