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Posts: 1
Registered: ‎07-30-2019

Never received purchase or refund

[ Edited ]

Online Order {removed per forum guidelines}

I ordered two Ring Stick up cameras on 06/27/2019.  One was sent to my home, which I received, and one to my work.  I did not receive that camera.  UPS launched an investigation and has sent you results.  I have yet to be refunded or sent a replacement camera.  It has been a month now since I paid for my purchase.  I have called Best Buy numerous times to deal with this problem and spent time on the phone with UPS.  

Best Buy needs to refund me my money or replace my purchase immediatley.  Last call was last week - Case {removed per forum guidelines}.  Said it should be resolved soon.  Here we are one more week down and nothing done.  I am tired of waiting for this.

Please help!

Posts: 301
Topics: 17
Kudos: 37
Solutions: 11
Registered: ‎02-08-2019

Re: Never received purchase or refund

Hi there, BarbaraBachmanMoody,

Welcome to the Best Buy Forums and thank you for taking the time to reach out to us.

Having an item that doesn't arrive can definitely be concerning, and I can certainly understand wanting to make sure that this gets handled appropriately. I'd be more than happy to assist and take a look into this here on my end to see the progress on a resolution for your case. To look into this order and your case, can you please send us a private message that includes your full name, phone number, and email address? You can send us a secure message by selecting the "Private Message" option down below in my signature. I look forward to hearing from you soon!

Best Regards,


Alyssa|Social Media Specialist | Best Buy® Corporate
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