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Posts: 1
Registered: ‎03-27-2020

Never received package but BestBuy says delivered

[ Edited ]



I have ordered a game card last week (Order # {removed per forum guidelines} it was scheduled to deliver Tuesday, after several delays, it says it's delivered on Thursday and signed by "COVID DOORMAN".  I didn't receive the package, and I checked with my doorman and my building (and the doorman of the next building), they all didn't have records that this package was received.


I called BestBuy to file a claim, BestBuy said I should call UPS to initiate the claim.


Then I called UPS, who says I couldn't file a claim there because this is an UPS SurePost, which is in partnership with USPS, and I should file a claim with USPS.


Finally I called USPS, they said the never received the package - they are awaiting the package from UPS, and I should call UPS to file a claim.


Now I have spent >6 hrs on calling customer service from 3 places, and am STUCK IN A DEADLOCK, where I couldn't even initiate the claim to find my missing package.

Posts: 2,492
Topics: 103
Kudos: 144
Solutions: 116
Registered: ‎10-19-2017

Re: Never received package but BestBuy says delivered

Hi, User922249,


Welcome to the Best Buy forum. Thank you for reaching out to us regarding your concerns. Shopping online with ship-to-home options has been my preferred mode of shopping for a while now, so I can imagine how it would feel if one of my packages were to go missing.


While I cannot promise a certain outcome, I’d be glad to review your order in greater detail so that I can best advise of next steps. To allow me to start with that, please send me your full name, phone number, email address, and order number. Be sure to keep your information secure by using the “Private Message” button which is available in my signature when logged into the forum on a PC.


Kind regards,

Kayla|Social Media Specialist | Best Buy® Corporate
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