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Posts: 1
Registered: ‎03-31-2020

Never received ordered item

[ Edited ]

The item below was never received. Insignia headphones Order # {removed per forum guidelines} I have opened a complaint with the USPS. I have never had items any problems with items missing from my porch until yesterday. I was home and check the mail at my normal time. USPS has on their website it was delivered at 11:41 but I checked the mail at 11:40 am and all I had was mail. Is there a way to be refunded for my purchase or am I just out of luck and try again.

Posts: 2,469
Topics: 102
Kudos: 223
Solutions: 116
Registered: ‎10-19-2017

Re: Never received ordered item

Hello, daphnemf698,


Welcome to the Best Buy forum! I’m glad that you’re reaching out to us about your Insignia headphone purchase. With everything happening in the world, shipping orders to your home is more important than ever. I can imagine not finding the package where it was expected has caused some concern. I’ll be happy to look into what may be possible going forward.


To get started, can you please provide some additional details? I’ll need your full name, phone number, and email address. Also, if possible, would you still be interested in receiving the Insignia headphones? Be sure to send your private information via private message. If logged into the forum on a PC, you should see a blue “Private Message” option in my signature below this post. I look forward to hearing back!



Kayla|Social Media Specialist | Best Buy® Corporate
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