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New Member
Posts: 1
Registered: ‎04-02-2019

Never received order from Bestbuy.com

Checked my bestbuy.com account and it says it was delivered and checked the tracking number provided and the company says they also delivered it. Sent the delivery company a message, but not sure how to deal with this. I live down a long private road so theft is not typically a problem. 

Posts: 632
Topics: 27
Kudos: 113
Solutions: 29
Registered: ‎02-08-2019

Re: Never received order from Bestbuy.com

Greetings, ingen1,

Welcome back to our community! I love taking advantage of shipping options on my orders, and always keep a close eye on the tracking details to ensure that it arrives safely at my doorstep. I'm disheartened to hear that your package didn't quite arrive as planned, and I would like the opportunity to look further into this and assist however possible.

To review your order further, I will need to collect some additional information. When you get the chance, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send a secure message by using the Private Message button below in my signature. I hope to hear from you soon!

Best Regards,

Alyssa|Social Media Specialist | Best Buy® Corporate
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