BestBuy.com

[User255]

Recently, I purchased an e-gift card for the price of a TV that I wanted on the site. However, the order was automatically cancelled (within 1 minute of ordering) because it was apparently not in stock. I was told that I would receive a refund within 30 minutes, but I have still not received a refund despite the order being automatically cancelled. I checked the forums and it appears that many people have had this issue. I cannot believe that Best Buy would hold almost $500 in funds hostage because of an error on their end. Apparently people have had this issue go on for weeks or months, which is truly unacceptable. I cannot wait that long for an error on their end when I need to replace my TV this month. 

[User255]

I must clarify that this is an order for a TV that was cancelled, and I paid for it using a gift card that was never refunded. This is honestly the most incompetent company I've ever dealt with and I hope you guys can resolve this issue. Thank you. 

[Kayden-BBY Social Media Specialist]

Hey there, User255!

Thank you so much for reaching out and joining us here on our community forum. Although, I do wish it were under better circumstances. Considering how close I watch my finances, I can understand how important this refund can be.

That being said, I would be more than happy to take a closer look and properly document this here at our Corporate Campus for further review. In order to do so, kindly use the “PrivateMessage” button below to send your:

Full name
Phone number
Email address
Order number

Best,