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Posts: 5
Registered: ‎09-04-2022

Never received my item!! Horrible service from best buy

I've place an expensive order on to be delivered to my place of business, and was shipped thru multiple carriers a partial order content of multiple laptops it says it was shipped thru shipt (local carrier) it says it was delivered at 9:01pm long after busine closing time and there would not be any place to leave it, we have never received the package, called best buy multiple times and was promised a refund only to be refused a couple of days later stating it was delivered and there is nothing what they can do. (Horrible service)
Is there anyone had this experience? Is there anything I can do?
Posts: 11,663
Topics: 1,968
Kudos: 1,025
Blog Posts: 0
Solutions: 366
Registered: ‎11-10-2008

Re: Never received my item!! Horrible service from best buy

A process is supposed to take place. When a high value item is reported not delivered when it shows it was, an investigation takes place. At the end of the investigation, if it was determined the delivery was proper you would need to contact the police to report theft of an item. Best Buy should also notifiy you of the investigation of these results via email as well. 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
New Member
Posts: 5
Registered: ‎09-04-2022

Re: Never received my item!! Horrible service from best buy

How can it be proper when it claims it was delivered in a commercial neighborhood late at night when everything is closed on the street an expensive box (they haven't shown me any proof)
Posts: 237
Topics: 6
Kudos: 22
Solutions: 13
Registered: ‎11-03-2021

Re: Never received my item!! Horrible service from best buy

Hey there, printnow24,


Thank you so much for joining us here on our community forum. Although, I do wish it were under better circumstances. I can understand how it is not ideal to not receive your item. We never want to make it difficult to shop with us.


I would be more than happy to investigate and get this properly documented here at our Corporate Campus for further review. In order to do so, kindly private message me using the button below and to the right of my signature, your:


Full name
Phone number
Email address
Order number


All the best,

Kayden|Social Media Specialist | Best Buy® Corporate
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