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Posts: 1
Registered: ‎08-11-2020

Never received my IPhone Max

Hello I placed an order on June 26 for a IPhone 11 Pro Max and it was "delivered" on July 1 by usps. When I opened the box the only thing inside the package was a SIM card for AT&T. I didn't keep the box not thinking I would need it and the tape looked tampered with but again I put the box in the trash. I've been back and forth with AT&T they tell me they can't do anything that Best Buy has to start a claim I've called Best Buy multiple times and spoke to a rude sarcastic manager that was unable to help me either Best Buy says they've completed their investigation but nothing has gotten resolved because I am still being charged $1,249 by AT&T for a phone that I never received in the mail I am a employee of Best Buy and I've worked there for 3 years and this is embarrassing. I've also contacted Ups and USPS and was told by both that Best Buy needs to file a claim first which makes sense to me because I ordered the phone through Best Buy but they are obviously no help I had surgery a couple of weeks ago I am out of work and don't have the extra money laying around for that especially that I don't have the device it's very frustrating I'm upset and I'm embarrassed to say that I work for a company that just gives me the run around now I understand why customers get so upset. I've also been in contact with my police department and they also said to go through the company I ordered the item from. If someone can help me here I would appreciate it thank you! 

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Registered: ‎01-03-2013

Re: Never received my IPhone Max

Hello, Cassandra1015, 


Welcome to the forum! It's fantastic to hear you chose to purchase an iPhone 11 Pro Max through I know I always keep a close eye on my orders when I choose shipping, and would be pretty shocked to find a box missing the primary item on my order. 


It sounds like you've followed the appropriate steps in connecting with our online support as well as the couriers and local law enforcement. So that we can further review this, please feel welcome to send a private message using the link in my signature below to share your name, phone number, email address, and order number. 


Tasha|Social Media Specialist | Best Buy® Corporate
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