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Posts: 1
Registered: ‎09-13-2021

Never received email for digital purchase of MS Office

I ordered a laptop for in store pickup and the digital version of MS Office on 9/10. Three days later I still have recieved no email. It is not in spam. Looking at the order online tells me it was sent to the right email. I received the email to download Trend Micro. The digital library under my account is empty. This is unacceptable.

Posts: 6,255
Topics: 213
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Registered: ‎08-21-2017

Re: Never received email for digital purchase of MS Office

Hi there, mightyllama89,


Welcome to our community forums. I appreciate you taking the time to write to us and let us know about your order. I know I usually opt for digital software so I can start using it more quickly, it's very strange to hear that you haven't received this and I'd be glad to see what I can do to help at this time.


To get started, I'd like to review your purchase. I will need a few more details so I can begin to check on this. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you!

AndrewB|Social Media Specialist | Best Buy® Corporate
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