07-29-2019 04:28 PM
I ordered an item a few weeks ago that was supposed to come with an e-gift card, but I never recieved it. I have now spent over 3 hours being bounced around on the phone by everyone who says they either can't help me or that the offer never existed. I have screenshots of the offer when I placed the order and want to prove it, but no one will give me an email address to send them to and they want me to drive to a store instead. If I can't get someone who cares enough to help, I'm going to return my item and stop shopping at Best Buy.
07-31-2019 03:42 PM
Hi there, maxpower1963,
Welcome to the Best Buy Forums and thank you for taking the time to reach out to us about your experience.
Taking advantage of a promotion should be exciting, and I can definitely understand wanting to check on that offer! Best Buy aims to provide world class service, and it sounds like we did not meet those expectations during your recent call in to us. I'd be more than happy to investigate this further here on our end and see if I may be able to assist! To do so, can you please send me a private message that includes your full name, phone number, email address, and order number? You can send that message securely by selecting the "Private Message" option down below in my signature. I look forward to hearing from you!
08-01-2019 08:24 AM
Please note that we are in receipt of your private message and will continue our conversation through those means. I appreciate your patience in the meantime!