10-30-2022 03:54 PM
Thanks for reaching out to us here on the Best Buy Forums! I hate to hear you didn't receive the master key in your email with your purchase, and I'd be happy to take a look into this and help find a resolution. To get started, can you send me a private message that includes your full name, email address, and phone number? You can do so by clicking the blue button to the right of my signature.