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New Member
Posts: 3
Registered: ‎10-27-2021

Never got my macbook pro

Hello new to the best buy forums i contacted best buy support MANY times they keep telling me i'm going to get a refund but it never happends i ordered my macbook pro on Oct 8, 2021 was excited to get it after a while i waited until said delivery date. which was Oct 12, 2021 so i waited all day and my ups delivery never arrived after ive waited me and my wife was getting ready for bed and all of a sudden i get an email notification saying my package was delivered at 10pm cst! I knew i was supposed to sign for this item so i get up from bed to look outside there is nothing here i looked around going crazy at 10pm so i Immediately try to contact best buy support and they are closed, so i wait until they next day and told them what happend they told me that they are going to issue me a refund and that in 2 days i will be notified by email 2 days go by no email so i contact best buy again they told me the last agent forgot to put the refund request! so they are going to do it now and they told me the same thing to wait 2-3 days for an email for my refund details. still waiting so i called same thing and now i tried contacting again and im being told the samething over and over and im worried that i been scammed and still no email no nothing...

Posts: 11,588
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Registered: ‎11-10-2008

Re: Never got my macbook pro

10pm seems like an awfully late time to deliver the package. Since it is a Macbook Pro I would assume that an investigation has to be opened due to the high value of the item before replacement or refund options can be arranged. A mod can explain this more in detail.

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.
New Member
Posts: 3
Registered: ‎10-27-2021

Re: Never got my macbook pro

i just got a email today from best buy and they wont do anything to help me they waited so long to reply to me only to tell me that there is nothing i can do im absolutely sadden by the overall disrespect i was giving iam going to file a charge back through my bank

Posts: 6,667
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Registered: ‎08-21-2017

Re: Never got my macbook pro

Welcome, jeffhere,


Thank you for taking the time to reach out to us here on our community forums. Getting a new computer should be an exciting event, I know I would be keeping a very close eye on my tracking information if I were in your shoes. I would be glad to take a closer look into this order to see what options we may have to assist you.


Based on your message it sounds like our support team has already investigated this order and provided a response. Is that correct? If you have any additional questions I would be happy to review this for you. I will need a bit more information in order to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I look forward to hearing back from you. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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