BestBuy.com

[CraigFaise]

Hello dear forum. I'm concerned here about the PC power supply which I bought but unfortunately haven't got. I contacted about my order {removed per forum guidelines} more then two days ago. I had a conversation with Bryan P and explained what has happened in details. He was checking it for almost a hour but then he told me that it's possible to give me the refund. I've agreed on that. He told me that the refund has been processed and I should receive an email with refund confirmation within 24 hours. So I still haven't got any refund emails and also my gift cards used for the order are has zero balances still as I paid with four Best Buy gift cards. Actually I can see that the agent just lied to me. Now I have no idea when I will get my refund. I don't want to pay more than 170$ for nothing. I hope it's quite understandable.

[Allan-BBY Senior Social Media Specialist]

Hey, CraigFaise,

We appreciate you taking the time to reach out to us here on our forum, and given you were advised this refund would be processed days ago I can understand your concerns here. I would love to look into this for you. Can you send me a private message with your name, phone number, and email address? To send me a private message simply click on the message button in my signature.

Thanks,

[CraigFaise]

Thank you for the reply. I have just sent you my details.

[CraigFaise · Accepted solution]

I can't actually understand what is going on. It's been a week since my initial interaction. The agent on my very first interaction said that I should receive my refund in 24 hours but now it's 7 days!!!

Is anybody alive here? Allan seems to be unhelpful so I'd like to get help from some other agent.