Add Product

Search Results:

Reply
New Member
Posts: 3
Registered: ‎05-12-2022
Accepted Solution

Never got a refund for unreceived purchase. Best Buy agent lies.

[ Edited ]

Hello dear forum. I'm concerned here about the PC power supply which I bought but unfortunately haven't got. I contacted about my order {removed per forum guidelines} more then two days ago. I had a conversation with Bryan P and explained what has happened in details. He was checking it for almost a hour but then he told me that it's possible to give me the refund. I've agreed on that. He told me that the refund has been processed and I should receive an email with refund confirmation within 24 hours. So I still haven't got any refund emails and also my gift cards used for the order are has zero balances still as I paid with four Best Buy gift cards. Actually I can see that the agent just lied to me. Now I have no idea when I will get my refund. I don't want to pay more than 170$ for nothing. I hope it's quite understandable.

Posts: 11,640
Topics: 371
Kudos: 290
Blog Posts: 46
Solutions: 378
Registered: ‎09-29-2008

Re: Never got a refund for unreceived purchase. Best Buy agent lies.

Hey, CraigFaise,

 

We appreciate you taking the time to reach out to us here on our forum, and given you were advised this refund would be processed days ago I can understand your concerns here. I would love to look into this for you. Can you send me a private message with your name, phone number, and email address? To send me a private message simply click on the message button in my signature.

 

Thanks,

Allan|Senior Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎05-12-2022

Re: Never got a refund for unreceived purchase. Best Buy agent lies.

Thank you for the reply. I have just sent you my details.
New Member
Posts: 3
Registered: ‎05-12-2022

Re: Never got a refund for unreceived purchase. Best Buy agent lies.

I can't actually understand what is going on. It's been a week since my initial interaction. The agent on my very first interaction said that I should receive my refund in 24 hours but now it's 7 days!!!

Is anybody alive here? Allan seems to be unhelpful so I'd like to get help from some other agent.