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Posts: 1
Registered: ‎12-28-2019

Never Received my free item

Brought a google/thermostat from bestbuy.com...promotion states I would receive a new google mini device with my purchase...after calling Best Buy and having 2 case #s...they told me I have for an email from Best Buy to rectify the issue (After the many transfers for department after department ...still no email....still no follow up.....I don’t understand why Best Buy can’t just zero out the product for there screw up....every time I call I get bounced around to different departments with no answers.....
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Posts: 7,180
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Registered: ‎12-23-2016

Re: Never Received my free item

Hello, Deebee428,

 

Thanks for joining the Best Buy Community forums. A Google Home Mini is a great accessory to go with a smart thermostat. I'd be happy to look into the order to see if I can help out at all.

 

Can you please send along a private message through the link in my signature? I'll need your name, email address, phone number, and order number to start investigating this. If you have those case number, that will help as well.

 

Sincerely, 

Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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