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Posts: 1
Registered: ‎01-22-2022
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Never Received Price Match

I bought a computer online in mid-December. The day after my purchase, the computer went on sale for $300 less. I immediately got in touch with customer service. They told me they would be able to give me the price match and gave me a case number, saying I would receive a confirmation email within 24 hours. I did not. Two days later, I again got in touch with a live chat customer service representative, who told me to wait another day for a confirmation and that my refund would be processed within 7 business days. When I picked my product up in-store, the representative told me I would need to call Best Buy corporate to sort out my claim. That same day, I called the Best Buy corporate customer service line and the representative again told me my price match was approved and that it would be processed soon; he mentioned that I would recieve the confirmation email only when the refund was processed and sent back to my credit card.

It has now been more than a month since I spoke with that customer service representative, and I have still not received a refund nor an email confirmation. This has been a very frustrating and disappointing experience, and I would just like for someone to process my refund.

Posts: 2,662
Topics: 108
Kudos: 109
Solutions: 131
Registered: ‎10-19-2017

Re: Never Received Price Match

Hello, jbr1,


Thank you for reaching out on the forum regarding your concern about a missing price match on your computer order. I love a good deal, so I totally understand where you're coming from in wanting to know what's happening with the partial refund you have been expecting. I would love to look into this in greater detail to see what may be happening. 


To get started, can you please send me a private message with some additional information? I'll need confirmation of your full name, phone number, email address, and order number (if available). As you may already be aware, you should be able to send me a private message by selecting the blue "Private Message" button next to my signature below this post if you're logged into the forum from a PC. 



Kayla|Social Media Specialist | Best Buy® Corporate
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