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Posts: 1
Registered: ‎04-10-2020

Never Received New Iphone 11



I have been waiting for my new Iphone 11 what I purchased through you guys. It should have arrived last friday. 

On my UPS Tracker they say they can't find my package. 

I called Best Buy yesterday twice about this and I was told that they need a higher up approval to send me a new one. 

They can't tell me when this will happen because of the delays. I understand that you are busy in these weird times but I am frustrated for something I bought and I have no time frame of when it comes. I even tried upgrading my shipping to get it faster but this did not work because they can't find it. 


I am just sad and dissapointed about the lack of help of Best Buy it's side. I would have done curbside pickup if shipping was such a hassle. I hope you guys can do something for me. I honestly just want my new Iphone ASAP or just have at least a date when I can expect it. 


Thank you 

Posts: 5,328
Topics: 165
Kudos: 428
Solutions: 246
Registered: ‎08-21-2017

Re: Never Received New Iphone 11

Good afternoon, RomanaViscione,


Welcome to our community forums. As someone who does quite a lot with just my cell phone, I can imagine how big of an impact it would be if you didn't receive yours on time. I would be glad to take a closer look at your order to see what is going on and how we can help you moving forward.


I will need a few more details so I can begin to look for this order. Can you please send me a private message with your:

Full name
Email address

Phone number

Order number


You can send me a private message by clicking the blue button at the bottom of this post across from my name. I look forward to hearing back from you.

AndrewB|Social Media Specialist | Best Buy® Corporate
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