BestBuy.com

[RuhRohRaggy]

So this is my first time buying something from Best Buy (admittedly via Amazon) but the reviews were good and so was the deal, but now I've got a problem....

My tracking number is showing that my item was delivered on Saturday at 10:48am, directly to my front door.  If I can be really annoying, one problem with this is even if my package had arrived my apartment has a policy where packages are not supposed to be delivered directly to the resident; instead, packages are meant to be delivered directly to the front office.  However, that aside, my main concern is I blieve my package was misdelivered as I never received it and none of my neighbors saw it either.

I did try contacting Best Buy on Amazon since that's where I made the purchase, but the response I recieved honestly made it seem like they didn't even read my message - just read the subject line and went from there. They told me my tracking number (which I included), that my item reads as delivered (which I stated), and when it was marked delivered (which I had included as well). Then basically said ask your neighbors and best of luck.

I did try opening a claim with FedEx but I haven't heard back from them since my initial phone call.... After that I honestly don't know what to do and would love some help.

Also, I apologize if this reads kind of snotty; I'm just frustrated by this point and feel really lost.

[Wesley-BBY Retired: Social Media Specialist]

RuhRohRaggy, jinkies!

It’s difficult learning of your experience, as it is far from the type of experience that we want any of customer to have.  While we understand that it was a product supplied through Best Buy, we ask if you would provide us with an order confirmation number, your full name, and your email so that we can determine what steps may be possible to help rectify your situation.  Please send that information to us securely by selecting the blue ‘Private Message’ button near my signature.

We look forward to hearing from you soon.
 

[RuhRohRaggy]

Hi Wesley,

First of all, I have to take a moment to say I loved the “jinkies!” 😊  

Second, thank you for taking the time to reach out and help with the mystery I have on my hands.  I honestly really appreciate it! As instructed, I have sent a private message with the requested information.  If there is anything else I can do to help, please let me know. 

Thank you and can’t wait to hear back.

[Wesley-BBY Retired: Social Media Specialist · Accepted solution]

Respectfully, I hoped it brought a smile to you!  It really is our pleasure being able to engage with you through our forums area and caring for any of your need when possible.

Regards,

[RuhRohRaggy]

So it was recommended that since I bpught it through Amazon I try contacting them on the matter. I reached out, explained the situation, and was able to get a refund! Not going to lie, it's a relief to have this resolved.  Thank you so much for taking the time to look into the situation and offering some advice!

[Wesley-BBY Retired: Social Media Specialist]

Oh it was nothing really!  We’re just glad we pick up on the clues you left us.  

Seriously however, please reach out to us if you require our assistance in the future.

Best regards,

Wesley

Customer Care Specialist