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Posts: 1
Registered: ‎12-09-2022

Need to return digital purchase

[ Edited ]

I purchased windows 11 online, but I need to return it because it's not compatible with my computer. I don't see an option on my account to return, and I can't call to return because it's after hours. My 15 days to return is tomorrow. 12/10/22 and I need to make sure that I can return today but there's no email and no one that can help when I call. 


Talking to the live chat on their website is no help as well, and they keep telling me that I just need to call even though I'm telling them that I already tried and the phone line is closed??


My order # is: {removed due to community guidelines}. please make sure that this order return is processed today. 



Posts: 211
Topics: 0
Kudos: 12
Solutions: 4
Registered: ‎11-08-2021

Re: Need to return digital purchase

Hello, belindakil.


Thank you for reaching out to us here on our Forums Support Page for assistance with your question. 


I personally work on computers outside of the office during my free time and I understand your frustration with making sure you have the right OS for the system your working on. In addition I do want to inform you that the order number in your post was removed as it violated community guide lines.


Due to the Windows 11 Operating System purchased being digital, all sales are final as we cannot preform a return on digital content. If you would like to know more about our Return and Exchange policy, please check out our page here. While this may not be the answer you were looking for, I hope I was able to provide additional insight into your situation. If you have other questions, please let us know.


Thank you,  

Riley|Senior Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or