02-07-2020 11:23 AM
I have done a search and like many others I am forced to reset my password reset every time I log into my Best Buy account. I've had this problem for over a year, but I am looking to permanently resolve it, because every time I log in, I also have to enter my credit card information all over again.
I mainly use Chrome web browser on Windows or the App on my Android phone. I have tried clearing cookies and saved data for bestbuy.com. Every time I change my password, I reset it to the exact same one, however the next time I visit, I need to log in and the same password is not accepted.
I do NOT use any ad-blocking software at all, however I do use Lastpass password manager to store the password that meets the strong password requirements. I am also not signed into a VPN.
I will say, at some point in the past, my Best Buy rewards account and bestbuy.com account had to be "merged" by a customer service representative, because my rewards certificates did not appear on my account, even though the credentials were the same.
I'm reasonably certain this is an account-level issue, rather than anything I'm doing.
Please let me know how this can be resolved.
02-07-2020 02:47 PM
Good afternoon, mykie,
Welcome to our forums! As it sounds like you’re aware, it’s not an uncommon issue that you’ve run into, but you’ve certainly come to the right place for help.
It sounds like you’ve done your research, as most commonly this issue can be resolved by clearing your browser history or cache, disabling any ad-blocker or VPN software you might be using, and not accessing our site using an “incognito mode”.
Assuming you’re not logged into the same account on more than one device, it’s possible the merge you had performed a while back was not performed successfully, or there’s another duplicate account out there that still needs to be merged. I’d like to look into this matter further, however, I’ll need a few pieces of additional information from you, before I’m able to do so. If you could use the blue “Private Message” button in my signature to send me the following information:
As you can imagine, we’ll want to keep this sensitive information out of the public view of our forums, so be sure to use the blue “Private Message” button in my signature.
Looking forward to hearing from you,