12-03-2019 03:24 PM - edited 12-03-2019 03:25 PM
Hi there, pchao89.
We appreciate you connecting with our team here on the Best Buy Forums. It’s always nice to hear from our customers, and we are happy to offer assistance. You mentioned you were looking for an update on a case number, and depending on the type of case you’re referring to, we might be able to provide some insight.
When convenient, please send a private message with your full name, email address, and telephone number. If a case number is available, please include that as well. To send a private message, simply select the darker blue button to the right of my signature below.