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Posts: 1
Registered: ‎04-23-2020

Need to change shipping address

Hi! I just placed an online order but it’s being sent to my billing address (billing and shipping addresses are different). I can’t modify the order and can’t get through on the phone. Can I change my shipping address?
Posts: 972
Topics: 43
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Registered: ‎11-23-2018

Re: Need to change shipping address

Hello, Acm5088, and welcome to our online community!

Thank you for reaching out to us through the Forums for support. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order.


I hate to hear your purchase was being shipped to an incorrect address. While we are able to modify orders within 30 minutes of them being placed, I am wondering if you were able to get this corrected after posting here?


Please feel free to send me a Private Message with an update to this situation by clicking the blue option to the right of my name, below. 


Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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