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New Member
Posts: 3
Registered: ‎06-19-2019

Need to change address for a pre-ordered item

I pre-ordered a video game back in March. The game doesn't release until the end of July. I chose to have the game shipped to my work address, but my company moved offices last weekend. I need to update the shipping but it won't let me change it in my order status. It says it's 'processing' which is ridiculous since the game isn't going to ship for over a month. Can someone please help me with this? 

Emerging Expert
Posts: 6,160
Registered: ‎02-25-2013

Re: Need to change address for a pre-ordered item

This question has come up a number of times. 

Generally speaking it is a security/fraud risk to allow the changing of a shipping address after the order is placed.

 

I think your best bet is to cancel the order and order a new one. 

Please leave Kudo’s if you like a post or click Accept as Solution if a post answers your query. I am not an employee of Best Buy and all opinions left on this forum are my own.
New Member
Posts: 3
Registered: ‎06-19-2019

Re: Need to change address for a pre-ordered item

I can't do that, the item is sold out. I was able to change the address on all my other existing pre orders. I need to change this one too, please.
New Member
Posts: 3
Registered: ‎06-19-2019

Re: Need to change address for a pre-ordered item

Bump. Can I please get some help with this?
Highlighted
Posts: 337
Topics: 14
Kudos: 71
Solutions: 23
Registered: ‎07-23-2018

Re: Need to change address for a pre-ordered item

Hi, SteveNumbers,

 

Thanks for connecting with us on our forums! I apologize about the delay in my response. While it's not the exact same, I recently moved myself and I understand the hassles that come along with it. 

 

The shipping address on your order cannot be modified because doing so is locked out by the system. This is a result of the limited supply of some items, and them being no longer being available. As you mentioned, the item is sold out. There are a number of technical and process reasons why we lock out modifications for these types of pre-orders, and I sincerely apologize that we’re not able to assist in making this change for you. If we were able to assist in changing this address, we would love to.

 

If you will not be able to pickup your pre-order at its current delivery address, I recommend canceling your order to ensure it is not misdelivered. If you need assistance with this, please see this guide

Austin|Social Media Specialist | Best Buy® Corporate
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