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Posts: 1
Registered: ‎11-04-2019

Need help with canceling Ebay Best Buy order, they are ignoring me

I put in a request to cancel just outside the hour on ebay best buy and so it forced me to message them instead, its been half a day and they still haven't responded, and there is no way to contact them.  I tried Best Buy call in but they can't find ebay orders on their system and were no help, includinig pushing me off to actual ebay customer support which has nothing to do with best buy's ebay store.


Can someone directly help me?

Posts: 4,794
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Registered: ‎11-29-2016

Re: Need help with canceling Ebay Best Buy order, they are ignoring me

Good afternoon, Kashatnic,


Welcome to our forums, and thank you for connecting with us to share your experience.  I’m sorry to hear there seems to be an issue with your Best Buy on eBay order, and you’ve been unable to cancel.


While we’ll be unable to review your Best Buy on eBay here through our Support Forums, I recommend utilizing the “send message to seller” option within your eBay account.  This should send your information and any assistance you need to the appropriate support team, so they might review your order further, and offer any additional assistance they can.



SeanM|Social Media Specialist | Best Buy® Corporate
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