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Posts: 2
Registered: ‎10-11-2021

Need help with a gift card not working

I purchased a digital forever 21 gift card from the Best Buy website. I received the email containing the card and went to use it on the forever 21 website it keeps telling me there's a error with the card when I try to use it or even do a balance check on it. I contacted  forever 21 in hopes they could help only to be told the card number was not one of there card numbers. So now I'm just trying to figure out what going on with my card and why it's not working?

Posts: 6,561
Topics: 227
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Registered: ‎08-21-2017

Re: Need help with a gift card not working

Welcome, Mainegirl92,


Thank you for taking the time to reach out to us here on our community forums. I purchase quite a few gift cards online so I can hold onto them until I find the perfect deal. It's certainly odd to hear that you've been unable to redeem this or check the balance, I'd be glad to review your order to see if I can help figure out why this isn't working.


I'd like to begin by reviewing your order and will need a bit more information. Can you please send me a private message that includes your:


Full name

Email address

Phone number

Order number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.

AndrewB|Social Media Specialist | Best Buy® Corporate
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