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New Member
Posts: 2
Registered: ‎07-15-2022
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Need help with a delayed order

Hello, I ordered a gaming chair on Monday July 11, 2022. I got an email saying that it shipped on Tuesday July 12, 2022. My delivery date was supposed to be July 14, 2022, but the tracking number I received says "Shipper created a label, UPS has not received the package yet."  On my order status on the Best Buy web site it says "Delayed"


My package didn't arrive on Thursday and it hasn't came today either. I don't know how to procede to get my package, can anyone help out.

Posts: 190
Topics: 6
Kudos: 45
Solutions: 12
Registered: ‎11-08-2021

Re: Need help with a delayed order

Hello, metalheads_72,


Welcome to our forums! Getting a new gaming chair is exciting, but not if it's delivery is delayed.

I’ll be happy to take a closer look into this matter and offer any additional assistance I can, however, I’m hoping you can provide me with a few pieces of additional information before I’m able to do so.  If you could use the blue “Private Message” button in my signature to send me:


  • Your first and last name
  • Your phone number
  • Your email address 
  • Your order number

This should be enough for me to begin my research, and hopefully get you the assistance you’re looking for.




Aaron G|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 2
Registered: ‎07-15-2022

Re: Need help with a delayed order



I was wondering if there was any update on my delayed package being sent to UPS for delivery? I contacted UPS to see if there was anything that they could do on their end, but they told me to have Best Buy contact them and arrange for the package to be picked up again. They said that the pickup request may have gotten lost.


thank you.

Social Media Specialist
Posts: 31
Registered: ‎10-19-2020

Re: Need help with a delayed order

Hey there, metalheads_72,


Thanks for reaching out via our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.

Jacob W|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!